Terms & Conditions

BOOKING TERMS & CONDITIONS

By booking or participating in a tour and any related products or services with Sörmland Adventures, you agree to these Terms & Conditions.

By booking a Tour you acknowledge that you have read, understood and agreed to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.

THE BOOKING CONTRACT

Your booking is confirmed and a contract exists when Sörmland Adventures or your contact person issues a written confirmation after receipt of the applicable total amount. Please check your confirmation carefully and report any incorrect or incomplete information to Sörmland Adventures or authorised contact person immediately. Please ensure that names are exactly as stated in the relevant ID document.

You agree to provide full, complete and accurate information to Sörmland Adventures. 

BOOKING ON BEHALF OF OTHERS

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your tour booking, notifying Sörmland Adventures if any changes or cancellations are required and keeping your party informed.

By booking on behalf of another person or persons, you represent them and guarantee that you have obtained all required consent. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and Sörmland Adventures will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

REQUIRED MEDICAL INFORMATION

You must provide any medical information reasonably requested by Sörmland Adventures. If you have any pre-existing medical conditions, which may impact their ability to travel, participate in a tour, or may adversely affect the experience of others on your tour, you must inform Sörmland Adventures prior to or at the time of final payment for the applicable booking.

Sörmland Adventures reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a tour. Sörmland Adventures reserves the right to deny you permission to participate in any aspect of a tour at any time and at your own risk and expense where Sörmland Adventures determines that your physical or mental condition renders you unfit to participate in the tour or you represent a danger to yourself or others.

Pregnancy is considered a medical condition and must be disclosed to Sörmland Adventures at the time of booking. Sörmland Adventures may refuse to carry pregnant women over 24 weeks. Sörmland Adventures may refuse to carry anyone with certain medical conditions if reasonable alternatives cannot be arranged.

You are responsible for assessing whether the tour you booked for is suitable for you. You should consult your physician to confirm your fitness for participation in any planned activities. Sörmland Adventures does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the tour based on your own unique circumstances, limitations, fitness level and medical requirements.

SPECIAL REQUIREMENTS

Any special requirements must be disclosed to Sörmland Adventures at the time of booking. Sörmland Adventures will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to Sörmland Adventures at the time of booking but Sörmland Adventures cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these terms or the contract between you and Sörmland Adventures and Sörmland Adventures is not liable for any failure to accommodate or fulfill such requests.

AGE REQUIREMENTS

Anyone under the age of 18 on the date of  the first day of the tour is considered to be a minor. Minors must always be accompanied by an adult.

If the consent of a parent, guardian or any other person is required by applicable law for any minor to participate in a tour, the accompanying adult is responsible for securing all consents and documentation .

Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, well being, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. 

MANDATORY INSURANCE REQUIREMENTS

You should have travel insurance with a minimum medical evacuation coverage covering all applicable dates of tour with Sörmland Adventures.

FINAL PAYMENT & ACCEPTANCE OF BOOKING

Full amount must be paid at the time of booking. Your booking is completed when the total amount has been paid to Sörmland Adventures bank account. Sörmland Adventures is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to Sörmland Adventures.

CANCELLATION BY THE PARTICIPANT

You may cancel your booking by notifying Sörmland Adventures. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by Sörmland Adventures.

Cancellation of a booked tour:

(a) Cancellation received 7 days or more before the tour in relevant booking: the payments made to Sörmland Adventures in respect of the cancelled tour will be refunded less 300 swedish krona to cover administrative costs.

(b) Cancellation less than 7 days before the tour in relevant booking: Payment will be held by Sörmland Adventures in accordance with these terms, and no further refund will be payable.

CANCELLATION BY WEATHER CONDITIONS

Sörmland Adventures reserves the right to cancel a tour when weather conditions do not allow it to perform the booked tour under safety conditions.

The clients will;

a) Get the 50% of total amount refund.

b) Use the total amount paid on other of our tours during the same year.  

 

USE OF EQUIPMENT:

In the event of destruction or degradation of the equipment, the customer is required to inform a Sörmland Adventures staff member. The customer will be entirely held responsible for any damage caused to the equipment whatsoever. Sörmland Adventures reserves the right to charge the value of damaged or destroyed equipment.

FLEXIBILITY & UNUSED SERVICES

You acknowledge that the nature of adventure tours requires flexibility and recognize that reasonable alterations to products, services or itineraries by Sörmland Adventures may be necessary. The route, schedules and activities are subject to change without notice due to unforeseeable circumstances or events outside the control of Sörmland Adventures (including but not limited to illness, mechanical breakdown, strikes, political events).

ACCEPTANCE OF RISK

You acknowledge that adventures tours and the products and services offered by Sörmland Adventures may involve a significant amount of risk to your health and safety. By joining Sörmland Adventures you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risk and release Sörmland Adventures from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent to the tours offered by Sörmland Adventures.

You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, participation in “extreme sports” or other high-risk activities. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with participating under such conditions.

You are responsible for any costs (including repair, replacement and cleaning fees) incurred by Sörmland Adventures or Sörmland Adventures suppliers for property damage, destruction or theft caused by you while on a tour. You agree to immediately report any pre-existing damage to a representative of Sörmland Adventures and staff of the transportation service, facility or provided equipment as soon as possible upon discovery.

You agree to take all prudent measures in relation to your own safety while on tour including, but not limited to, the proper use of safety devices and obeying all posted signs and oral or written warnings regarding health and safety.

COMPLAINT

You agree to bring any complaints to Sörmland Adventures as soon as possible in order to provide Sörmland Adventures with the opportunity to properly address such complaints. You agree to inform your tour leader, another representative of Sörmland Adventures or Sörmland Adventure’s customer service department directly. Sörmland Adventures assumes no liability for complaints that are not properly brought to the attention of Sörmland Adventures and cannot resolve or attempt to resolve complaints until proper notice is provided.

FORCE MAJEURE

Sörmland Adventures will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, financial costs both direct and indirect incurred, or for Sörmland Adventures failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by act of god, war or war-like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and wheresoever any of the same may arise or be caused by riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Sörmland Adventures; or an event which Sörmland Adventures, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.